Custom Order Policy

Please allow up to two weeks for your custom design to be completed.  We will notify you of our estimated timeline for completion and delivery once we receive your order.  Rush orders are provided on an as available basis; please contact us directly to confirm availability.  Custom orders are non-refundable.  However, we will do our best to accommodate you if you are not fully satisfied with your order, and a small fee may be charged in order to make the necessary changes. 

Colors

Please refer to the Swarovski Crystal and Pearl color charts for colors selections; if you have concerns about selecting an exact match using the charts, we would be happy to match the actual crystals and/or pearls to color swatches (if provided). 

If the design includes multiple color selections, please specify the priority or pattern of colors desired for the design.

Components

Kazia Digo Jewelry uses only the finest components, specializing in:

• Swarovski Crystals and Crystal Pearls
• Freshwater Pearls
• Natural, semi-precious stones
• Sterling Silver and 18k Gold Vermeil findings (chains, accents, etc)  

All components are handpicked and inspected for quality assurance.  Slight irregularities, inclusions, and variations in natural stones are a natural characteristic of the product and add to the unique character of each piece.

Metal Finishes

We use only Sterling Silver and 18k Gold Vermeil findings in our collection, no base metals whatsoever.  The standard finish for Sterling Silver and 18k Gold Vermeil is the polished or bright finish, but also offer Oxidized Sterling Silver, which has an “antique” or “vintage” look, in limited availability based on style and finding type.

Length/Sizing

The length or size of each individual piece is listed in the product description; however, as a reference, our standard sizing is as follows:

• The standard necklace length is 16-19” adjustable, with a small crystal dangle at the end of the adjustable chain, a small but beautiful detail for that finishing touch. 
• Bracelets come in 2 or 3 sizes (depending on style) measuring 6 ½” Small, 7” Medium, and 7 ½” Large; all measurements include the toggle closure. 
• Earrings vary in length depending on the style, and should have the approximate length listed in their description. 
• Stretch rings are a standard one size fits all for ring sizes 4-8 approximately.

While our jewelry comes in set standard sizes, we always offer custom sizing to fit you perfectly. 

Earring Types

Our earrings are made with a standard leverback closure, which have a hinged back that secure the earring and help prevent them from falling out and being lost, unlike the French wire closure that many earrings come with.  For alternate earring closures, we offer the stud or post closure with a standard nut closure, or a clip-on closure for those without pierced ears; these closures may not be available for all earring styles, so please have the customer contact us for availability.